Terms & Conditions

All guests must present a valid, government-issued photo ID (Aadhar Card, Passport, or Driving License) at the time of check-in. Photocopies or expired IDs are not accepted.

For foreign nationals, a valid passport and visa are mandatory. Details will be shared with the local police as per regulatory requirements.

The booking must be made in the name of the primary guest who will be physically present during check-in.

Management reserves the right to deny check-in if proper identification is not provided.

Guests are responsible for any damage to the property, furniture, fixtures, electronics, appliances, or interiors caused during their stay.

A security deposit may be collected at check-in, which will be refunded after inspection at check-out, minus any applicable deductions for damages or missing items.

Costs for repairs or replacements will be charged at market rates as determined by management.

Any intentional damage or vandalism may result in immediate eviction without refund, and legal action may be pursued.

Smoking is strictly prohibited inside the suites. Designated smoking areas are available in the building premises. The cleaning charge configured for the property may apply to violations.

Guests must not engage in any illegal, immoral, or antisocial activities on the premises.

Loud music or noise that disturbs neighbours is not permitted between 10:00 PM and 8:00 AM.

Pets are not allowed unless prior written permission has been obtained from management.

Cooking with strong spices that may leave lasting odour or stain walls/curtains must be done with proper ventilation. Excessive damage from cooking may be deducted from the security deposit.

The maximum number of occupants must not exceed the number mentioned in the booking confirmation.

Visitors or additional guests not registered at the time of booking are not permitted to stay overnight without prior approval and may incur additional charges.

CCTV cameras are installed in common areas for the safety and security of all guests. No surveillance is conducted inside private suites.

Guests are advised to lock their suites and keep valuables secure. Management is not responsible for any loss or theft of personal belongings.

Emergency exits, fire extinguishers, and safety equipment are available on every floor. Guests are encouraged to familiarise themselves with the nearest exit routes.

Tampering with safety equipment, fire alarms, or security systems is strictly prohibited and may result in penalties.

Guests use all facilities, including the swimming pool, gymnasium, and common areas, at their own risk.

The management, owner, and staff shall not be held liable for any personal injury, accident, or medical emergency occurring on the property.

Guests with medical conditions are advised to exercise caution and inform management if special assistance may be required.

First-aid facilities are available on request. In case of emergency, guests may contact the reception or dial emergency services directly.

Management reserves the right to enter the suite for maintenance, inspection, or emergency purposes with reasonable notice.

In case of violation of house rules, illegal activities, or any behaviour deemed harmful to the property or other guests, management may terminate the stay immediately without refund.

Upon eviction, the guest must vacate the premises within 1 hour. Personal belongings left behind will be stored for a maximum of 7 days, after which they may be disposed of.

All bookings are subject to availability and confirmed only upon receipt of payment or advance as specified.

Cancellations made at least 24 hours before the scheduled check-in time are free of charge and eligible for a full refund. Cancellations made less than 24 hours before the scheduled check-in time incur a charge equal to the first night of the stay. No-shows are non-refundable.

Early check-out does not entitle the guest to a refund for unused nights unless agreed upon in writing by management.

Approved refunds are processed to the original payment method within 7–10 business days.

Guest information is collected solely for the purpose of booking management, legal compliance, and communication related to the stay.

Personal data will not be shared with third parties except as required by law or regulatory authorities.

By making a booking, guests consent to receiving booking-related communications via email, SMS, or WhatsApp.

Guests may request access to, correction of, or deletion of their personal data by contacting us at bookings@zenithsuites.com.

These terms and conditions are governed by the laws of India.

Any disputes arising from or related to a booking or stay shall be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar, Uttar Pradesh.

These terms constitute the entire agreement between the guest and ZenithSuites (operated by Primelands Asia LLP) and supersede any prior written or verbal agreements.